We are not required to provide a refund or replacement if you change your mind.
However, you can choose a refund or exchange if an item has a major problem within 1 calendar month of purchase or recalled. This is when the item:
- Your pet has a serious reaction to sample bag.
- Deemed unsafe for consumption after analysis.
- Is significantly different from the sample or description.
- Has not shown any positive affects within 6 weeks or purchase Date.
- Batch has been recalled
Consumable Products must be returned for further analysis, refund or replacement.
If the problem is not major, Such as Crumpled bag, or label issue we will replace either within a reasonable time.
Please keep your proof of purchase—
e.g. your receipt or online account active.
We recommend contacting the Lolli’s Lollies team before retuning products.
You can do this Via the website contact form or at Lollislollies@mail.com